About Connect Saint Helena Ltd
About us
Connect Saint Helena Ltd is a commercially operated company, responsible for delivering multi-utility services sustainably and efficiently to the communities of St Helena Island.
The Company is owned by the St Helena Government and came into operation on 1 April 2013. A board of directors currently consisting of one executive director and six non-executive directors has been appointed, with the Chief Executive Officer overseeing the day-to-day operations of the Company. We currently employ over 70 staff.
Connect Saint Helena Ltd provides three core services, namely Electricity, Water and Wastewater. These core services are supported by finance and administration functions. A Projects team co-ordinates our capital programme.
The Company is regulated by the St Helena Utilities Regulatory Authority. The legal framework to facilitate private sector provision of utilities is set out in the Utility Services Ordinance, 2013.
Prior to the establishment of Connect Saint Helena Ltd in 2013, utilities were provided by the St Helena Government. Creation of the Company was a catalyst to move non-core areas of St Helena Government into the private sector as part of a divestment programme.
Our Business
Our business is made up of several core functions and each has its role to play in delivering Customer Satisfaction:
- Electricity Generation
- Electricity Distribution
- Collection and Storage of Water
- Water Treatment
- Water Distribution
- Irrigation
- Waste Water
- Finance and Administration.
Our Mission:
Connect Saint Helena Ltd’s mission is to provide utility services safely, reliably and at a viable cost to our consumers.
Our Core Values:
Our shared core values are the foundation on which our business is based; the team beliefs. We are expected to act in accordance with them. They shape our company culture which in turn shapes how we communicate with our customers and each other. They are:
- People matter
- We treat each other with dignity, trust and respect
- We work as part of a team
- We embrace diversity, honesty and openness
- We recognise that professional differences of opinion will exist at times and will strengthen the way we do things
- We support the active recruitment, retention and development of the very best people
- We expect every member of our team to be accountable and, where applicable, to demonstrate leadership
- We adopt the principle of simplicity wherever we can
- We demand of ourselves the highest standards of ethical behaviour
- We believe that our future success lies in developing long term relationships with our team members, customers, suppliers, contractors and all those with whom Connect Saint Helena Ltd has contact.